Union Bank PLC has announced the first deployment of the Robotic Process Automation (RPA) technology in its operations in Nigeria’s banking industry.
RPA technology makes use of robots which are software tools developed to simplify business process delivery.
The software robots offer improved business efficiency and data security by automating repetitive tasks across multiple business applications without altering existing infrastructure and systems.
The bank launched the new technology at an interactive session at its stallion plaza head office in Lagos.
The Bank’s Chief Executive Officer, Emeka Emuwa said they are quite pleased to be the first in the banking industry in Nigeria to introduce robotics into banking processes.
Robotics process automation according to him, will enable the bank to achieve simpler, smarter banking services to customers.