First City Monument Bank (FCMB) has obtained the International Organisation for Standardisation (ISO) 9001:2015 certificate for quality management system.
The bank was presented with the certificate by the Standards Organisation of Nigeria (SON), following an audit and evaluation exercise
The exercise covered departments and branches of the bank, nationwide.
The development is coming on the heels of the renewed strategic focus of FCMB, which has significantly deepened its core values of professionalism, sustainability, customer focus and excellence.
The ISO 9001:2015 is the most widely used quality management system globally. It provides a framework that ensures that organizations are able to meet customers’ and other applicable requirements consistently.
It consists of policies, processes and procedures required for planning and execution that guarantee continuous improvement and operational efficiency in the core business areas of an organization.
This helps to mitigate risks, optimise opportunities and the organisation is able to deliver better products/ services and sustainable excellent stakeholders experience.Please subscribe to our newsletter