Dana Air said it has flown over 2.7 million passengers in the past nine years
The airline’s Chief Operating Officer/Accountable Manager, Obi Mbanuzuo, made this known, while reviewing the operations of the airline since inception in 2008.
He said “In terms of customer satisfaction, we have raised the bar of our customer service with our newly introduced unit – The Special Service Unit, made up of highly trained staff to attend to urgent needs of our guests on ground Lagos, Abuja and Uyo Airports. And for our digital guests who love to avoid the queues, our self-check-in kiosks at MMA2, the first of its kind at the terminal is serving their purpose.
“We are also taking our guests the ‘cashless way’ with our ‘pay with Dana Miles’ initiative and we have created multiple channels for our guests to be able to reach and interact with us daily.”
Mbanuzuo said Dana Air will continue to take steps to improve industry growth through the recruitment and training of indigenous pilots.
He however called on government to improve airport facilities and consolidate on the ease of doing business, which he said had improved passengers’ travel experience.