The Standards Organisation of Nigeria (SON) has presented certificate of conformity, NIS ISO 9001:2015 Quality Management System standards to Consolidated Hallmark Insurance (CHI) Plc.
SON Director-General, Osita Aboloma, at the presentation of the certificate in Lagos, said CHI’s processes are in tune with best practices and in line with the stipulations of the international organisation for standards.
Aboloma explained that ISO 9001:2015 quality management system approach now provides the company a robust globally recognised and acceptable solution to address the challenges associated with consistently meeting requirements and addressing future needs and expectations of their customers in an increasingly dynamic insurance business environment.
He said: “This system having been certified has been placed on annual surveillance audits to ensure continuing suitability and effectiveness of the implementation of the quality management system. In the course of the audit exercises, where non-conformances are observed and are effectively corrected within specified time frame, the system will retain the certificate. However, the certificate will be withdrawn if the structures in place for certification break down and necessary corrective actions are not taken on observed non-conformances.
“By the presentation of this certificate today, CHI is adjudged to have a system that gives customers the assurance of your ability to consistently provide products and services that meet their requirements at all times thus promoting their confidence. This focus on quality service delivery will also strengthen your competitive strategies.”