Access Bank has introduced Whatsapp social media platform to deepen easy banking experience to customers.
With the Whatsapp messaging platform, customers can now use the bank’s mobile app, access mobile, available on IOS and android platforms, to engage their relationship manager in the provision of customised and responsive banking services.
Access Bank Group Managing Director, Herbert Wigwe explained that the service, which is first of its kind in the Nigerian banking sector and launched in April 2018, in line with its vision to change the face of banking on the continent by leveraging innovation and technology.
The Whatsapp banking tool for reaching Access Bank’s relationship officers is the latest in the series of innovative features championed by Access Bank.
Several of these efforts, especially in the areas of customer experience, personal banking and sustainability have fetched recognitions and awards from local and international platforms, the most recent being the Karlsruhe and Euromoney awards.